TERMS AND CONDITIONS
All our products are 100% handmade and made 100% by hand by Santanderean artisans. For this reason, if you wish to purchase our line products, the dispatch will be made the same day that the purchase is made. To buy line products you will have to validate the availability of the same with the advisor, cancel the entire product and attach the payment support through the means enabled. If, on the contrary, your product is a design that is no longer available or that has to be started from scratch, it will have a production life of at least 35 working days depending on the complexity of the design, the size or subject to the quantity of units that you as a customer request. To make purchases on request you will have to pay 50% of the total value of the handcrafted pieces and the remaining 50% at the time of dispatch of the merchandise.
SHIPPING, DELIVERY OF MERCHANDISE AND PRODUCT WARRANTY POLICIES

NATIONAL SHIPMENTS:  Ecofibras LTDA does not have its own carrier, therefore shipments are made with the Interrapidisimo carrier. The value of the shipment is always borne by the client, it is canceled on delivery and directly to the delivery agents of said company. The value will always be subject to the place of destination, for minimum costs we recommend that deliveries can be made in main cities. If the client wants the merchandise to be sent by another carrier, we do so under the client’s responsibility.

NATIONAL DELIVERIES: National route parcel deliveries take 3 to 5 business days depending on the city and the state of the roads. 

NOTE: Your order guide will be attached within 24 hours after your package is delivered to the carrier. With the guide number you can track the status of your order through the Interrapidisimo “Follow your shipment” option or through the following link https://www.interrapidisimo.com/sigue-tu-envio/

INTERNATIONAL DELIVERIES: For shipments outside the national territory, we work with the logistics company FedEX. These shipments are subject to quotes according to the measurements and weight of the merchandise, also subject to the change of the dollar and, like national shipments, the cost of these shipments is borne by the customer.

GUARANTEE: The client will have a period of 7 business days from the date of receipt of the product to make the return, as long as it is due to defects in the handcrafted piece (closures, stains, leather, handles, seams, wood in poor condition or frayed), if so, the product must be returned in perfect condition, that is, without additional damage to manufacturing defects. Once the merchandise is received and it is verified that all the conditions for the exchange are met, Ecofibras LTDA will accept the return of the product and the merchandise will be refunded in the shortest possible time.